Refund policy

At Eastern Blue, we take pride in the quality and craftsmanship of our jewellery. Please read our policy carefully before making a purchase.

 

We do not offer returns or refunds for change of mind, or if you decide you no longer want the item after purchase.

 

Refunds will only be considered in certain circumstances, such as if an item arrives damaged or faulty. In these cases, refunds are issued solely at the discretion of the business.

 

If you believe your item may be eligible for a refund, you must contact us via our instagram linked on the website or at easternbluejewellery@gmail.com within 7 days of receiving your order.You are required to include a clear explanation of the issue along with photo evidence of the item and the fault.

 

Once your request has been reviewed, the business will determine whether you are eligible for a refund.

 

If a refund is approved, the item must be returned to the business before any refund can be processed. Items must be returned in their original condition unless otherwise agreed.